WEBMAIL

Customer Mail Software Settings for New Gaslight Media Mail Service

Use these procedures ONLY IF YOU HAVE BEEN NOTIFIED that your E-Mail account is ready to move to our new E-Mail services.

Please follow the procedure below carefully to configure your E-Mail account to use our new E-Mail services. You should only need to make the changes requested in the procedure for the E-Mail software you are using.

For these procedures your full E-Mail address should look something like this

jim@gaslightmedia.com

The part of your E-Mail address after the "@" sign is the "Domain Name". Please enter this wherever you see "{domain name}" in the procedure below. For example, the server settings for the "jim@gaslightmedia.com" account would be...

Incoming mail server: pop.gaslightmedia.com
Outgoing mail server: smtp.gaslightmeda.com

Please call Gaslight Media Technical Support if you have any problems with these settings or are unable to send or receive mail using our new E-Mail services.

Gaslight Media Technical Support: 231-487-0692

After Hours Technical Support: 231-487-9773

Select the proceedure for your E-Mail software

• Outlook 2003 or Outlook 2007

• Outlook Express

• Thunderbird

• Apple Mail

• Other E-Mail Software

 

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Use this procedure if you are using Outlook 2003 or Outlook 2007

1. Start Outlook
2. Click on the "Tools" menu then "E-mail Accounts"
3. Select "View or change existing e-mail accounts" then click "Next"
4. Select the desired E-Mail account then click "Change"
5. Verify and correct as necessary the following settings
   • "E-mail Address:" should have your complete E-Mail address including domain
   • "Incoming mail server (POP3):" should be "pop.{domain name}"
   • "Outgoing mail server (SMTP):" should be "smtp.{domain name}"
   • "User Name:" should be your complete E-Mail address including domain
   • "Password:" your current password setting should be correct
   • "Log on using Secure Password Authentication (SPA)" should NOT be checked
6. Click "More Settings..."
7. Select the "Outgoing Server" tab
8. Verify that the following items are checked
   • "My outgoing server (SMTP) requires authentication"
   • "Use same settings as my incoming mail server"
9. Click on the "Advanced" tab
10. Change "Outgoing server (SMTP):" to 2500
11. Click OK.
12. Click "Next" then "Finish"

 

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Use this procedure if you are using Outlook Express

1. Start Outlook Express
2. Click on "Tools" menu then "Accounts..."
3. Click on the desired E-Mail account then click "Properties"
4. Click on the "General" tab at the top
5. "E-Mail address:" should be your complete E-Mail address including domain
6. Click on the "Servers" tab at the top
7. Verify and correct as necessary the following settings
   • "Incoming mail (POP3):" should be "pop.{domain name}"
   • "Outgoing mail (SMTP):" should be "smtp.{domain name}"
   • "Account name:" should be your complete E-Mail address including domain
   • "Log on using Secure Password Authentication" should NOT be checked
   • "My server requires authentication" should be checked
8. Click on the "Settings..." button
9. "Use same settings as my incoming mail server" should be selected
10. Click "OK"
11. Click on "Advanced" tab at the top
12. Verify and correct as necessary the following settings
    • "Outgoing mail (SMTP):" should be 2500
    • "Incoming mail (POP3):" should be 110
13. Both "This server requires a secure connection (SSL)" should NOT be checked
14. Click "OK" then "Close"

 

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Use this procedure if you are using Mozilla Thunderbird

1. Start Thunderbird
2. Click on "Tools" menu then "Account Settings..."
3. Click on the desired E-Mail account in the left window
4. If there is a small "+" to the left of the account, click on that "+"
5. Verify and correct as necessary the following settings
   • "Email Address:" should be your complete E-Mail address including domain
   • "Outgoing Server (SMTP):" should be "Use Default Server"
6. Click on "Server Settings" under your selected account in the left window
7. Verify and correct as necessary the following settings
   • "Server Name:" should be "pop.{domain name}"
   • "User Name:" should be your complete E-Mail address including domain
8. Click on "Outgoing Server (SMTP)" in the left window
9. Click on the E-Mail server that includes "(Default)" then click "Edit"
10. Verify and correct as necessary the following settings
    • "Server Name:" should be "smtp.{domain name}"
    • "Port:" should be 2500
    • "Use name and password" should be checked
    • "User Name:" should be your complete E-Mail address including domain
    • "Use secure connection:" "No" should be selected
11. Click "OK" then click "OK"

 

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Use this procedure if you are using Apple Mail

1. Start Apple Mail
2. Click on the "Mail" menu then click "Preferences"
3. Click on "Accounts" at the top
4. Click on the desired E-Mail account at the left
5. Click the "Account Information" Tab
6. Verify and correct as necessary the following settings
   • "E-Mail Address:" should be your full E-Mail address including domain
   • "Incoming Mail Server:" should be "pop.{domain name}"
   • "User Name:" should be your full E-Mail address including domain
7. Click on the "Outgoing Mail Server (SMTP):" list and select "Edit Server List"
8. Select the current SMTP server from the drop down list
9. Select the "Account Information" tab
10. "Server Name:" should be "smtp.{domain name}"
11. Click on the "Advanced" tab
12. Verify and correct as necessary the following settings
    • "Server Port:" should be 2500
    • "Use Secure Sockets Layer (SSL)" should NOT be clicked
    • "Authentication:" should be "Password"
13. Click "Ok", If it asks you to save click "Save"
14. Close the Preferences panel, selecting "Save" from the dialogue box that appears.

 

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If you have other E-Mail client software not listed above

Verify and correct as necessary the following settings

• Incoming mail server should be "pop.{domain name}"
• Outgoing mail server should be "smtp.{domain name}"
• Outgoing port should be "2500"
• SMTP Authentication should be enabled