Online Reservation & Package System

What can our Online Reservation System Do?

• Hierarchical system management permits CVB's and associations to manage members who themselves can manage properties and room availability – Separate secure access at each level with variable control of policies at each higher level
• Completely customizable “look and feel” available for associations, members, and even individual properties – Can integrate with, and appear just like, your existing Web site
• User entry into reservations system is available at every level from association to individual room
• Room types (queen, double, king, suite, etc.) separately configurable by property
• Images, amenities, descriptions, and policies are manageable on-line for associations, members, properties and accommodations
• Regular or special rates like AAA, AARP, senior rates, etc. are manageable by room type, date, or date range
• Room availability is manageable by room type, date, or date rangeUse the unique “bulk-update” manager to update rates and availability by date range, day-of-week and a host of other creative waysReceive notice of reservation requests via email or on-line
• Confirm, decline, or delete reservation requests with automatic notification to the guest
• At-a-glance reporting and management of availability, pending, confirmed, and declined reservations
• Reporting of overall on-line reservations performance by association, member, property, or room type
• On-line, real-time credit card processing available
• The ability to process other types of reservations such as campgrounds and marina slips
• On-line attraction and event ticketing available
• On-line packaging and convention management
  

Front End Search

Visitors have the ability to search for availability by location, date, length of stay, number of rooms, persons (adults, children, seniors, others), rate class (standard, AAA, AARP, etc.), and property/room amenities. Visitors are only presented with actual available inventory — no speculative search results that return rooms and dates that are not available. Each property with available accommodations is displayed for selection and then each accommodation (room) type that is available is displayed separately.

Requesting a Room Reservation

Once the visitor has selected a room reservation, the system displays a complete summary of the stay with all descriptions, costs, policies, and a secure reservation “check-out” form with all the required personal and payment information. Submission of this form becomes either a paid, confirmed reservation (with on-line credit card processing) or becomes a “reservation request” that is presented to the property manager for approval and manual payment processing.

Final Reservation Approval

Property owners can confirm or decline pending reservation requests and the system will send the visitor an email notification including any desired special message. Modification or rejection of the reservations is possible after confirmation — if needed.

Bonus Feature

All properties offered through a Gaslight Media reservation system are available for display and reservation in our regional “portal” sites. No added fee is required for this additional exposure, but enhanced listings and preferential placement are available for an additional fee if desired.

Gaslight Media’s clients currently using this system:

Traverse City Convention and Visitors Bureau

Chippewa Hotel and Lilac Tree Hotel and Conference Center

Great Lakes Shipwreck Museum

Gaylord Area Convention and Visitors Bureau and member properties

Great Lakes Shipwreck Museum

Clients who's systems also include on-line ticketing and packaging:

Detroit Metro Convention and Visitors Bureau and member properties

Mackinaw Area Visitors Bureau and member properties